Munich Restoration Atelier
Restored at the workshop that made it. For life.
Atelier Reiter — Munich, Bavaria · est. 1928
A quiet principle
Made to be repaired, never replaced.
Every porcelain we carry is shaped from a Bavarian recipe that rewards patience. The clay is fired hard, the glaze is built up in three passes, and the kiln's mark is signed in a small penciled line on the underside by the maker. These workshops have been repairing their own work for generations — in some cases since the eighteenth century.
Our lifetime program exists because the workshops asked for it. They did not want a warranty desk in New York. They wanted their old work back, on a familiar bench, under a familiar lamp, mended by the same hands that threw the original. So we carry every piece back to Munich, on rail, four times a year, and let the atelier that made it decide what can be saved.
This is not a fee-for-service repair counter. There is no estimate form, no call centre, no per-hour rate. There is a concierge in New York, a customs broker in Frankfurt, and a bench in Munich where the artisan who understands your piece is the one holding the brush.
The submission journey
From your shelf in the United States back to your mantel.
A small, structured process. Average turnaround from the day we collect your piece to the day it returns is eleven weeks; we say so plainly and in writing when you begin.
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01
Concierge intake
You write to [email protected] with two or three photographs of the piece and a short note on how the damage occurred. A specialist replies within one business day, in plain English, with the next step and a realistic window.
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02
White-glove collection
We arrange insured, room-of-choice collection from any address in the U.S. or Canada at no cost to you, regardless of the piece's value. The piece travels in a custom-fit archival insert inside a hard-shell case, and is hand-cleared through customs under our standing carnet.
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03
Munich atelier work
Your piece is opened on the bench of the workshop named on its Maker's Provenance Card. Where the original maker is no longer active, our senior restorer assigns the work to the closest equivalent specialist — a woman named Anna Brunner, who has repaired Bavarian porcelain for forty-one years.
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04
Return and aftercare
Repaired pieces travel home by climate-controlled rail and are re-delivered, unboxed and placed, in any of our 38 white-glove metro areas. Each comes with a written Atelier Restoration Report describing the damage, the method used, and any small mark left intentionally visible for honesty.
The track record
“A platter my mother received as a wedding gift in 1962 slipped off a drying rack last winter. I assumed it was gone. Three months later it returned in the same fitted case Claudia's team had photographed it in — with one hairline seam visible only when you knew where to look. I have ordered from Haus of Bavaria twice since.”
Begin a repair request
Write to our concierge. There is no obligation to proceed.
Send two or three photographs of the piece, a sentence on what happened, and a shipping address. A specialist will reply within one business day with what we can do and a realistic timeline.
Concierge hours: Monday–Friday, 9am–6pm Eastern. Inquiries received after hours are answered the next business morning. For all existing customers, the Maker's Provenance Card you received at delivery is your repair registration — please have it nearby.